Frequently Asked Questions
How long does the average kitchen renovation take?
We suggest that customers allow 6-8 weeks from start to finish.
How soon can I have a kitchen designer visit me?
In most cases we can have a professional consultant in your home by the next business day.
I've paid the deposit on my kitchen and have changed my mind and want to cancel. Can I get my money back?
There is a 10-day cooling off period. Beyond this period, you have entered into a legal contract which states Freedom Kitchens is entitled to retain all reasonable costs and expected margin that would be derived from the job should it have proceeded to completion. The placement of a kitchen order generates significant work including the creation of original designs, check measuring, CAD drawings, and client account management.
What does my warranty cover?
Freedom Kitchens meets the Australian and International standard of cabinet construction and is AFRDI approved (Australian Furniture, Research and Development Institute). Standing by our products, all kitchens come with a 7-year manufacturer’s warranty on cabinetry, Portofiino Benchtops and our select range of laminate benchtops. We provide a 2-year warranty on appliances and lifetime warranty on all Hettich drawers and hinges.
Damage caused by misuse, accidents, exposure to heat or water, reasonable wear and tear is not covered by this guarantee.
Does Freedom Kitchens carry out the installation of my kitchen?
Freedom Kitchens operates a design and supply-only business. We can provide you with the names of licensed tradespeople in your area who can assist you to install your kitchen. Any information we provide you should not be regarded as a recommendation and is for information purposes only. You should make your own enquiries and determination as to the tradespeople you ultimately engage to install your kitchen.
Can we install the kitchen ourselves?
Freedom Kitchens is a design and supply-only business. However, we strongly recommend you using tradespeople who are fully licensed and who have lots of experience in installing kitchens. Talk to your proposed tradespeople before you engage them and ask them to provide references and examples of their recent work.
Can you remove our existing kitchen?
Yes, the site checker can arrange for your existing kitchen to be removed and disposed of.
Do you do flat pack kitchens?
Our kitchens are Australian made and manufactured locally. They are delivered as complete units fully assembled, ready for installation.
Do you replace or sell single units (eg. a pantry, handles, benchtops)?
We specialise in the sale of complete kitchens but previous customers may add some of our inclusions to their kitchen.
Do you sell appliances on their own and can we provide them ourselves if we want to?
Ask your designer about our Baumatic appliance range. Baumatic creates world-class kitchen appliances, using the finest European technology for maximum performance.
Whether you purchase your appliances through Freedom Kitchens or source independently, all appliance specifications will be required to commence production of your kitchen.
How do I look after my kitchen (in terms of cleaning and maintenance)?
On completion we provide you with a brochure with tips on maintaining and enjoying your new kitchen.
What should I do if I have a compliment or complaint?
Have your job number ready when you call our Customer Service team on 1800 113 733 or email email@example.com